Minimum System Requirements

This page identifies the internet browser requirements and known compatibility issues for all of Norton's digital products.

General System Requirements for Norton Digital Products

Operating System

OS Version

Internet Browser

Microsoft Windows

10

Google Chrome 102 and newer
Mozilla Firefox 102 and newer
Microsoft Edge 103 and newer

Apple macOS

MAC OS Version : Monterey (12.4)

Safari 15.5
Google Chrome 102
Mozilla Firefox 102

Apple iOS

IOS 15.5

Safari 15
Google Chrome 87

Google Android

7 and above

Chrome (91.0.4472.134)
Firefox Daylight (89.1.0)

NVDA Screen Reader


2021.3.5

ChromebooksChrome OS 100.0.4896.133 (64-BIT)Google Chrome 102 and newer

Please note, we do not support beta browsers versions. 

Don't know your operating system version? Here's how to find it: Windows / Mac

Don't know your internet browser version? Click here to find out.

Norton Ebook Reader

The Norton Ebook Reader works on desktop computers, laptops, tablets, and smartphones. However, interactive content is best viewed on desktop computers, laptops, and tablets.

Operating System

OS Version

Internet Browser

Microsoft Windows

10

Google Chrome 102 and newer
Mozilla Firefox 102 and newer
Microsoft Edge 103 and newer

Apple macOS

MAC OS Version: Monterey (12.4)

Safari 15.5
Google Chrome 102
Mozilla Firefox 102

Apple iOS

IOS 15.5

Safari 15
Google Chrome 87

Google Android

7 and above

Chrome (91.0.4472.134)
Firefox Daylight (89.1.0)

NVDA Screen Reader


2021.3.5

The table below explains known compatibility issues with specific eBook features and devices.

Ebook Feature

Explanation

Read aloud (text-to-speech)

Norton Ebooks and the Norton Ebook Reader are compatible both with screen readers and with browser extensions that enable text-to-speech functionality, such as the “Read Aloud” tool available on Google Chrome and Firefox. Apple and Google also offer text-to-speech solutions that you can use to read your ebook aloud on mobile devices. 

Please click on one of the links below for more information:

Highlighting and Annotations

Safari may have settings that sometimes interfere with the overall functionality of creating highlights or annotations in the ebook. If you experience any issues, please try using Chrome instead, as it offers a slightly better experience.

Offline Reader

The Norton Ebook Reader supports offline reading on computers, tablets, and smartphones so that you can continue to access your textbooks where normal online connectivity through WiFi or cellular service may not be available. For more information, please click here.

General Usage

When viewing the ebook using Safari on a computer or mobile device, some default settings may hinder the general functionality of the ebook. If you experience issues when using Safari, please make sure your cookies setting is set to Allow from websites I visit or Always allow and ensure you have JavaScript enabled.  If you experience any issues, please try using Chrome instead, as it offers a slightly better experience.

Touchscreen Device

If you're using a Windows device that has both a touchscreen and mouse enabled at the same time, the ebook will only register the selections made using the touchscreen and will ignore any mouse clicks.

Nook or Kindle Reader

The ebook can only be accessed using internet browsers and cannot be downloaded onto a Nook or Kindle device that are not able to download and run the internet browsers identified on this page.

Norton Website

The Norton Website works on desktop computers, laptops, tablets, and smartphones. 

Operating System

Internet Browser

Microsoft Windows: 8 or later

Microsoft Edge 16 or newer
Google Chrome 70 or newer
Mozilla Firefox53 or newer
Opera50 or newer

Apple macOS: 10.11 or later 

Safari 12 or newer
Google Chrome 70 or newer
Mozilla Firefox53 or newer
Opera50 or newer

Apple iOS: 12.2 or later 

Safari 12 or newer

Google Chrome 70 or newer

Google Android: 7 or later 

Android Browser 4 or newer
Google Chrome 70 or newer
Mozilla Firefox53 or newer
Opera50 or newer

Smartwork

Operating SystemInternet Browser
Microsoft Windows: 10 or later Edge 11 or newer
Google Chrome 87 or newer
Mozilla Firefox 86 or newer
Opera 76 or newer
Apple macOS: 10.14 or later Safari 12 or newer
Google Chrome 87 or newer
Mozilla Firefox 86 or newer
Opera 76 or newer
Apple iOS: 12.2 or later Safari 12 or newer
Google Chrome 87 or newer
Mozilla Firefox 87 or newer
Google Android: 7 or later Google Chrome 87 or newer
Mozilla Firefox 86 or newer

Note: Smartwork is currently not optimized for use on smartphones or on Chrome OS/Chromebook.

Note: If you're enrolled in a Smartwork Economics or Chemistry course, a laptop or computer is the preferred device to use.

How to Clear Cache within Internet Browsers

Some issues can be fixed by clearing your internet browser's cache. 

For steps on how to clear the cache within your internet browser, click here.

How to Enable Pop-ups within Internet Browsers

To ensure that all of the features in our products function properly, it is recommended that you enable pop-ups within your internet browser.

For steps on how to enable pop-ups within your internet browser, click here.

How to Enable Cookies within Internet Browsers

To ensure that our products function properly, it is recommended that you enable cookies within your internet browser.

For steps on how to enable cookies within your internet browser, click here.

How to Enable JavaScript within Internet Browsers

To ensure that our products function properly, it is recommended that you enable JavaScript within your internet browser (please note, Java and JavaScript are completely different programs).

For steps on how to enable JavaScript within you internet browser, click here.

Submit a Support Request

Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.