This page identifies the internet browser requirements and known compatibility issues for all of Norton's digital products.
General System Requirements for Norton Digital Products
| Operating System | Internet Browser |
| Microsoft Windows: 7 or later | Internet Explorer 9 or newer Microsoft Edge 12 or newer Google Chrome 16 or newer Mozilla Firefox 11 or newer Opera 12 or newer |
| Apple macOS: 10.9 or later | Safari 7 or newer Google Chrome 16 or newer Mozilla Firefox 11 or newer Opera 12 or newer |
| Apple iOS: 4.0 or later | Safari 7 or newer |
| Google Android: 5.o or later | Android Browser 4 or newer Google Chrome 16 or newer Mozilla Firefox 11 or newer Opera 12 or newer |
Don't know your operating system version? Here's how to find it: Windows / Mac
Don't know your internet browser version? Click here to find out.
Norton Ebook Reader
The Norton Ebook Reader works on desktop computers, laptops, tablets, and smartphones. However, interactive content is best viewed on desktop computers, laptops, and tablets.
| Operating System | Internet Browser |
| Microsoft Windows: 7 or later | Internet Explorer 9 or newer Microsoft Edge 12 or newer Google Chrome 16 or newer Mozilla Firefox 11 or newer Opera 12 or newer |
| Apple macOS: 10.9 or later | Safari 7 or newer Google Chrome 16 or newer Mozilla Firefox 11 or newer Opera 12 or newer |
| Apple iOS: 4.0 or later | Safari 7 or newer |
| Google Android: 5.0 or later | Android Browser 4 or newer Google Chrome 16 or newer Mozilla Firefox 11 or newer Opera 12 or newer |
The table below explains known compatibility issues with specific eBook features and devices.
| Ebook Feature | Browser/Operating System | Explanation |
| Read aloud (text-to-speech) | All Browsers/ Apple iOS: 4.0 or later & Google Android: 5.0 or later | The text-to-speech functionality found within the ebook only functions on desktop or laptop computers; it is not compatible with mobile devices like phones and tablets. However, Apple and Google offer text-to-speech solutions that you can use to read your ebook aloud on a mobile device. Please click on one of the links below for more information: Apple iOS: VoiceOver Google Android: Google Text-to-speech |
| Highlighting and Annotations | Internet Explorer 9 or newer/Microsoft Windows: 7 or later Safari 7 or newer/Apple macOS: 4.0 or later | Internet Explorer and Safari have settings that sometimes may interfere with the overall functionality of creating highlights or annotations in the ebook. If you experience any issues while using either of those programs, please try using Chrome instead, as it offers a slightly better experience. |
| Offline Reader | Chrome 16 or newer/Microsoft Windows: 7 or later Safari 7 or newer & Chrome 16 or newer/Apple macOS: 4.0 or later | Currently, the Offline Reader only functions when using Safari or Chrome on Apple devices or Chrome on Windows and Android devices. You can try using the Offline Reader using other internet browsers but we currently only support the Offline Reader within Safari and Chrome. |
| General Usage | Safari 7 or newer/Apple macOS: 10.9 or later & Apple iOS: 4.0 or later | When viewing the ebook using Safari on a computer or mobile device, some default settings may hinder the general functionality of the ebook. If you experience issues when using Safari, please make sure your cookies setting is set to Allow from websites I visit or Always allow and ensure you have JavaScript enabled. |
| Device | Browser/Operating System | Explanation |
| Touchscreen Device | All Browsers/Microsoft Windows: 7 or later | If you're using a Windows device that has both a touchscreen and mouse enabled at the same time, the ebook will only register the selections made using the touchscreen and will ignore any mouse clicks. |
| Nook or Kindle Reader | All Operating Systems | The ebook can only be accessed using internet browsers and cannot be downloaded onto a Nook or Kindle device that are not able to download and run the internet browsers identified on this page. |
Smartwork5
| Operating System | Internet Browser |
| Microsoft Windows: 8 or later | Internet Explorer 10 or newer Google Chrome 39 or newer Mozilla Firefox 40 or newer Opera 39 or newer |
| Apple macOS: 10.11 or later | Safari 9 or newer Google Chrome 39 or newer Mozilla Firefox 40 or newer Opera 39 or newer |
| Apple iOS: 6.0 or later | Safari 9.3.2 or newer Google Chrome 52 or newer Opera 39 or newer |
| Google Android: 6.0 or later | Google Chrome 39 or newer Mozilla Firefox 40 or newer |
Note: Smartwork5 is currently not optimized for use on smartphones.
Note: Smartwork5 is currently not optimized for use on Chrome OS/Chromebook.
Note: If you are enrolled in a Smartwork5 Economics or Chemistry course, a laptop or computer is the preferred device to use.
How to Clear Cache within Internet Browsers
Some issues can be fixed by clearing your internet browser's cache.
For steps on how to clear the cache within your internet browser, click here.
How to Enable Pop-ups within Internet Browsers
To ensure that all of the features in our products function properly, it is recommended that you enable pop-ups within your internet browser.
For steps on how to enable pop-ups within your internet browser, click here.
How to Enable Cookies within Internet Browsers
To ensure that our products function properly, it is recommended that you enable cookies within your internet browser.
For steps on how to enable cookies within your internet browser, click here.
How to Enable JavaScript within Internet Browsers
To ensure that our products function properly, it is recommended that you enable JavaScript within your internet browser (please note, Java and JavaScript are completely different programs).
For steps on how to enable JavaScript within you internet browser, click here.
Submit a Support Request
Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.