Minimum System Requirements

This page identifies the internet browser requirements and known compatibility issues for all of Norton's digital products.

General System Requirements for Norton Digital Products

Operating System

OS Version

Internet Browser

Microsoft Windows

10

Google Chrome 91 and newer  

Microsoft Edge 91 and newer

Mozilla Firefox 91 and newer
 
 

Apple macOS

10.12.6

Safari 12.1.2
Google Chrome 91
Mozilla Firefox 91
 
 

Apple iOS

iOS 13.1

Safari 13                           Google Chrome 87

Google Android

7 and above

Chrome (91.0.4472.134)  Firefox Daylight (89.1.0)


Please note, we do not support beta browsers versions. 

Don't know your operating system version? Here's how to find it: Windows / Mac

Don't know your internet browser version? Click here to find out.

Norton Ebook Reader

The Norton Ebook Reader works on desktop computers, laptops, tablets, and smartphones. However, interactive content is best viewed on desktop computers, laptops, and tablets.

Operating System

OS Version

Internet Browser

Microsoft Windows

10

Google Chrome 91 and newer                          Microsoft Edge 91 and newer
Mozilla Firefox 91 and newer
 
 

Apple macOS

10.12.6

Safari 12.1.2
Google Chrome 91
Mozilla Firefox 91
 
 

Apple iOS

iOS 13.1

Safari 13                           Google Chrome 87

Google Android

7 and above

Chrome (91.0.4472.134) Firefox Daylight (89.1.0)

The table below explains known compatibility issues with specific eBook features and devices.

Ebook FeatureBrowser/Operating SystemExplanation
Read aloud (text-to-speech)All Browsers/
Apple iOS: 13.1 or later & Google Android: 7.0 or later
The text-to-speech functionality found within the ebook only functions on desktop or laptop computers; it is not compatible with mobile devices like phones and tablets. However, Apple and Google offer text-to-speech solutions that you can use to read your ebook aloud on a mobile device. Please click on one of the links below for more information:
Apple iOS: VoiceOver 
Google Android: Google Text-to-speech
Highlighting and AnnotationsMicrosoft Windows: 10 or later
Safari 12 or newer/Apple macOS: 10.12.6 or later
Safari may have settings that sometimes interfere with the overall functionality of creating highlights or annotations in the ebook. If you experience any issues, please try using Chrome instead, as it offers a slightly better experience.
Offline ReaderCurrently unavailableOffline reading is no longer available on the Norton platform, as Chrome no longer supports the technology we use to enable it. We expect to have a new solution soon, but in the meantime, please submit a support ticket and a customer support specialist will determine if there's an offline reading option available for you.
General UsageMicrosoft Windows: 10 or later
Safari 12 or newer/Apple macOS: 10.14 or later & Apple iOS: 12.2 or later
When viewing the ebook using Safari on a computer or mobile device, some default settings may hinder the general functionality of the ebook. If you experience issues when using Safari, please make sure your cookies setting is set to Allow from websites I visit or Always allow and ensure you have JavaScript enabled.
DeviceBrowser/Operating SystemExplanation
Touchscreen DeviceAll Browsers/Microsoft Windows: 8 or laterIf you're using a Windows device that has both a touchscreen and mouse enabled at the same time, the ebook will only register the selections made using the touchscreen and will ignore any mouse clicks.
Nook or Kindle ReaderAll Operating SystemsThe ebook can only be accessed using internet browsers and cannot be downloaded onto a Nook or Kindle device that are not able to download and run the internet browsers identified on this page.

Norton Website

The Norton Website works on desktop computers, laptops, tablets, and smartphones. 

Operating System

Internet Browser

Microsoft Windows: 8 or later

Microsoft Edge 16 or newer
Google Chrome 70 or newer
Mozilla Firefox53 or newer
Opera50 or newer

Apple macOS: 10.11 or later 

Safari 12 or newer
Google Chrome 70 or newer
Mozilla Firefox53 or newer
Opera50 or newer

Apple iOS: 12.2 or later 

Safari 12 or newer

Google Chrome 70 or newer

Google Android: 7 or later 

Android Browser 4 or newer
Google Chrome 70 or newer
Mozilla Firefox53 or newer
Opera50 or newer

Smartwork

Operating SystemInternet Browser
Microsoft Windows: 10 or later Edge 11 or newer
Google Chrome 87 or newer
Mozilla Firefox 86 or newer
Opera 76 or newer
Apple macOS: 10.14 or later Safari 12 or newer
Google Chrome 87 or newer
Mozilla Firefox 86 or newer
Opera 76 or newer
Apple iOS: 12.2 or later Safari 12 or newer
Google Chrome 87 or newer
Mozilla Firefox 87 or newer
Google Android: 7 or later Google Chrome 87 or newer
Mozilla Firefox 86 or newer

Note: Smartwork is currently not optimized for use on smartphones or on Chrome OS/Chromebook.

Note: If you're enrolled in a Smartwork Economics or Chemistry course, a laptop or computer is the preferred device to use.

How to Clear Cache within Internet Browsers

Some issues can be fixed by clearing your internet browser's cache. 

For steps on how to clear the cache within your internet browser, click here.

How to Enable Pop-ups within Internet Browsers

To ensure that all of the features in our products function properly, it is recommended that you enable pop-ups within your internet browser.

For steps on how to enable pop-ups within your internet browser, click here.

How to Enable Cookies within Internet Browsers

To ensure that our products function properly, it is recommended that you enable cookies within your internet browser.

For steps on how to enable cookies within your internet browser, click here.

How to Enable JavaScript within Internet Browsers

To ensure that our products function properly, it is recommended that you enable JavaScript within your internet browser (please note, Java and JavaScript are completely different programs).

For steps on how to enable JavaScript within you internet browser, click here.

Submit a Support Request

Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.