Enabling Pop-ups within Internet Browsers

This page will guide you through the steps of how to enable pop-ups within your internet browser. Some of Norton's digital products require pop-ups to be enabled to function properly. Click on the link below that matches the operating system and internet browser you are using to view customized instructions on how to enable pop-ups.

Don't know which Internet browser you're using? Click here.

Windows/Internet Explorer

Click on the gear icon in the upper-right corner of the window and select Internet options from the menu.

Select the Privacy tab, make sure the box in front of Turn on Pop-up blocker is not checked (the box is empty), and click on the Apply button.

Windows/Microsoft Edge

Click on the menu icon in the upper-right corner of the window and select Settings from the menu.

Locate the Advanced settings section and click on the View advanced settings button.

Make sure that the switch under Block pop-ups is off (the circle is to the left, the bar is white, not blue, and it displays the word Off). 

Windows/Chrome

Click on the menu icon in the upper-right corner of the window and select Settings from the menu.

Scroll down and click on the Advanced link near the bottom of the window.

Scroll down and click on the Content settings section.

Click on the Popups section.

Make sure the switch is turned on (the switch is on the right side of the bar and the bar is blue, not grey) and the word Allowed is displayed on the left side of the window.

Windows/Firefox

Click on the menu icon in the upper-right corner of the window and select Options from the menu.

Select the Content section and make sure the box in front of Block pop-up windows is not checked (the box is empty).

Windows/Opera

Click on the Opera menu in the upper-left corner of the window and select Settings from the menu.

Select the Websites section, locate the Pop-ups heading, and make sure Allow all sites to show pop-ups is selected.

Mac/Safari

Click on the Safari menu in the upper-left corner of the screen and select Preferences from the menu.

Select the Security tab and make sure the Block pop-up windows item is not checked.

Mac/Chrome

Click on the menu icon in the upper-right corner of the window and select Settings from the menu.

Scroll down and click on the Advanced link near the bottom of the window.

Scroll down and click on the Content settings section.

Click on the Popups section.

Make sure the switch is turned on (the switch is on the right side of the bar and the bar is blue, not grey) and the word Allowed is displayed on the left side of the window.

Mac/Firefox

Click on the menu icon in the upper-right corner of the window and select Preferences from the menu.

Select the Content section and make sure the box in front of Block pop-up windows is not checked (the box is empty).

Mac/Opera

Click on the Opera menu in the upper-left corner of the screen and select Preferences from the menu.

Select the Websites section, locate the Pop-ups heading, and make sure Allow all sites to show pop-ups is selected.

iOS/Safari

Open the Settings app.

Select Safari from the list on the left, locate Block Pop-ups in the list on the right, and make sure that the switch is turned off (the switch is on the left side of the bar and the bar is white, not green).

Android/Chrome

Tap on the menu icon in the upper-right corner of the screen.

Tap on the Settings link in the menu.

In the Advanced section, tap on the Site settings link.

Tap on the Pop-ups link.

Make sure the switch is turned on (the switch is on the right side of the bar and the bar is blue, not grey) and the word Allowed is displayed on the left side of the screen.

Submit a Support Request

Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.