Minimum System Requirements

This page identifies the internet browser requirements and known compatibility issues for all of Norton's digital products.

General System Requirements for Norton Digital Products

Operating SystemInternet Browser
Microsoft Windows: 7 or later
Internet Explorer 9 or newer
Microsoft Edge 12 or newer
Google Chrome 16 or newer
Mozilla Firefox 11 or newer
Opera 12 or newer
Apple macOS: 10.9 or later Safari 7 or newer
Google Chrome 16 or newer
Mozilla Firefox 11 or newer
Opera 12 or newer
Apple iOS: 4.0 or later Safari 7 or newer
Google Android: 5.o or later Android Browser 4 or newer
Google Chrome 16 or newer
Mozilla Firefox 11 or newer
Opera 12 or newer

Don't know your operating system version? Here's how to find it: Windows / Mac

Don't know your internet browser version? Click here to find out.

Norton Ebook Reader

The Norton Ebook Reader works on desktop computers, laptops, tablets, and smartphones. However, interactive content is best viewed on desktop computers, laptops, and tablets.

Operating SystemInternet Browser
Microsoft Windows: 7 or later  Internet Explorer 9 or newer
Microsoft Edge 12 or newer
Google Chrome 16 or newer
Mozilla Firefox 11 or newer
Opera 12 or newer
Apple macOS: 10.9 or later Safari 7 or newer
Google Chrome 16 or newer
Mozilla Firefox 11 or newer
Opera 12 or newer
Apple iOS: 4.0 or later Safari 7 or newer
Google Android: 5.0 or later Android Browser 4 or newer
Google Chrome 16 or newer
Mozilla Firefox 11 or newer
Opera 12 or newer

The table below explains known compatibility issues with specific eBook features and devices.

Ebook FeatureBrowser/Operating SystemExplanation
Read aloud (text-to-speech)All Browsers/
Apple iOS: 4.0 or later & Google Android: 5.0 or later
The text-to-speech functionality found within the ebook only functions on desktop or laptop computers; it is not compatible with mobile devices like phones and tablets. However, Apple and Google offer text-to-speech solutions that you can use to read your ebook aloud on a mobile device. Please click on one of the links below for more information:
Apple iOS: VoiceOver
Google Android: Google Text-to-speech
Highlighting and AnnotationsInternet Explorer 9 or newer/Microsoft Windows: 7 or later
Safari 7 or newer/Apple macOS: 4.0 or later
Internet Explorer and Safari have settings that sometimes may interfere with the overall functionality of creating highlights or annotations in the ebook. If you experience any issues while using either of those programs, please try using Chrome instead, as it offers a slightly better experience.
Offline ReaderChrome 16 or newer/Microsoft Windows: 7 or later
Safari 7 or newer & Chrome 16 or newer/Apple macOS: 4.0 or later
Currently, the Offline Reader only functions when using Safari or Chrome on Apple devices or Chrome on Windows and Android devices. You can try using the Offline Reader using other internet browsers but we currently only support the Offline Reader within Safari and Chrome.
General UsageSafari 7 or newer/Apple macOS: 10.9 or later & Apple iOS: 4.0 or laterWhen viewing the ebook using Safari on a computer or mobile device, some default settings may hinder the general functionality of the ebook. If you experience issues when using Safari, please make sure your cookies setting is set to Allow from websites I visit or Always allow and ensure you have JavaScript enabled.
DeviceBrowser/Operating SystemExplanation
Touchscreen DeviceAll Browsers/Microsoft Windows: 7 or laterIf you're using a Windows device that has both a touchscreen and mouse enabled at the same time, the ebook will only register the selections made using the touchscreen and will ignore any mouse clicks.
Nook or Kindle ReaderAll Operating SystemsThe ebook can only be accessed using internet browsers and cannot be downloaded onto a Nook or Kindle device that are not able to download and run the internet browsers identified on this page.

Smartwork5

Operating SystemInternet Browser
Microsoft Windows: 8 or later Internet Explorer 10 or newer
Google Chrome 39 or newer
Mozilla Firefox 40 or newer
Opera 39 or newer
Apple macOS: 10.11 or later Safari 9 or newer
Google Chrome 39 or newer
Mozilla Firefox 40 or newer
Opera 39 or newer
Apple iOS: 6.0 or later Safari 9.3.2 or newer
Google Chrome 52 or newer
Opera 39 or newer
Google Android: 6.0 or later Google Chrome 39 or newer
Mozilla Firefox 40 or newer

Note: Smartwork5 is currently not optimized for use on smartphones.  

Note: Smartwork5 is currently not optimized for use on Chrome OS/Chromebook.

SmartWork

Operating SystemInternet Browser
Microsoft Windows: 8 or later Internet Explorer 11 or newer
Google Chrome 55 or newer
Mozilla Firefox 51 or newer
Apple macOS: 10.9 or later Safari 9 or newer
Google Chrome 55 or newer
Mozilla Firefox 51 or newer
Apple iOS: 6.0 or later SmartWork requires Adobe Flash, which is not compatible with iOS.
Google Android: 6.0 or later SmartWork requires Adobe Flash, which may not be available on Android devices.

SmartWork requires Adobe Flash to be installed and JavaScript to be enabled to function properly.

Operating SystemRequirements for Adobe Flash
Microsoft Windows
  • 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for Netbooks
  • 32- and 64-bit (unless noted): Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1 and Windows 10
  • Latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome and Opera
  • 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory
Apple macOS
  • Intel Core™ Duo 1.83GHz or faster processor
  • Mac OS X v10.9, or later
  • Latest versions of Safari, Mozilla Firefox, Google Chrome, and Opera
  • 512MB of RAM; 128MB of graphics memory
NoteDetails
All mobile and
touchscreen devices
(phones and tablets)
SmartWork is not supported on mobile devices or devices that have only a touchscreen available for interaction and data entry.

Norton StudySpaces and Student Sites

Operating SystemInternet Browser
Microsoft Windows: 7 or later Internet Explorer9 or newer
Microsoft Edge 12 or newer
Apple macOS: 10.9 or later Safari 10 or newer
Google Chrome 40 or newer
Mozilla Firefox 30 or newer
Opera 20 or newer
Apple iOS: 5.0 or later Safari 8.3 or newer
Google Android: 5.0 or later Android Browser 4 or newer
Google Chrome 16 or newer
Opera 12 or newer
NoteDetails
All mobile devices
(phones and tablets)
Some older StudySpace sites include resources that require Adobe Flash to function properly. Those resources will not function on most mobile devices since Adobe Flash is not compatible with those devices (especially devices running Apple iOS).

How to Clear Cache within Internet Browsers

Some issues can be fixed by clearing your internet browser's cache. 

For steps on how to clear the cache within your internet browser, click here.

How to Enable Pop-ups within Internet Browsers

To ensure that all of the features in our products function properly, it is recommended that you enable pop-ups within your internet browser.

For steps on how to enable pop-ups within your internet browser, click here.

How to Enable Cookies within Internet Browsers

To ensure that our products function properly, it is recommended that you enable cookies within your internet browser.

For steps on how to enable cookies within your internet browser, click here.

How to Enable JavaScript within Internet Browsers

To ensure that our products function properly, it is recommended that you enable JavaScript within your internet browser (please note, Java and JavaScript are completely different programs).

For steps on how to enable JavaScript within you internet browser, click here.

Submit a Support Request

Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.