Student Frequently Asked Questions

The Frequently Asked Questions page is dedicated to common issues that students may experiencing when registering for access or using our products. If you do not find your issue listed here, please contact the W.W. Norton Help Desk for further support.


What if I forgot my password?

If you forgot your password, you can go to the Norton Learning Tools Page for your textbook. From there resetting your password is easy.

  1. Go to the account icon in the top right and click Sign In or Register or click on the blue "Sign In, Register a Code, or Purchase Access" button to open the login window.
  2. If you remember the email address you registered with, you can put it in the "My email address is..." field and click "Forgot Your Password?" at the bottom right of the password field.
  3. Clicking "Forgot Your Password?" will open a prompt that should autofill your email address if you input it in the last step. If not, enter your email address now.
  4. Click on "Reset Password", which will send an email to the address you provided with a new password.
  5. Check your email for the Reset Password. There will be a autogenerated password you can use to login to the Norton Learning Tools page. We recommend changing your password immediately after logging in with the temporary password.

How do I reset my password?

  1. After you have followed the steps to email a temporary password, log in to your Norton Learning Tools page by clicking on the "Sign In or Register" account icon or the blue "Sign In, Register a Code, or Purchase Access" button.
  2. Once you have successfully logged in, you will be prompted to change your W.W. Norton Password.
  3. Input the temporary password provided to you in the Reset Password email in the Current Password field.
  4. Input a New Password that is different from your old password and the reset password. It must include at least 8 characters and 1 upper-case letter.
  5. Click on Change Password. You will see a confirmation that your password was accepted and changed.
  6. Click "OK". Save your new password somewhere you will remember it for future use.

What do I do if I forgot the username/email address I registered with?

If you forgot the username or email address that you registered with, please go to the W.W. Norton Help page to submit a support request.

What does it mean if my Student Set is integrated?

This simply means your instructor has decided to set up your Student Set using an LTI Integration with you schools Learning Management System. Learning Management Systems include Blackboard Learn, Canvas, Moodle/D2L and more. Because your course is set up this way, it is important to follow steps provided by your instructor to access your course materials.

Why can I see my grades in Norton Learning Tools but not my LMS?

For Student Sets that are integrated through a school's Learning Management System, grades will only appear in the instructor and student grade view if students access course materials correctly. To make sure your grades appear in your LMS:

  1. Login to your school's Learning Management System using your credentials.
  2. Navigate to the course that is integrated with Norton Learning Tools.
  3. Open one of the links that has been added by your instructor to your course. You will be taken to the Norton Learning Tools page or an activity and be prompted to login.
  4. Create an account or login using your existing Norton credentials and open the activity or complete the activity that you opened for a final score.
  5. Since you accessed your activity the correct way, your earned final grade will appear in your instructors gradebook.
  6. If you have followed these steps and still cannot see the grade that you earned in your LMS gradebook, go to the W.W. Norton Help page to submit a support request.

Why isn't my access code working?

If you are experiencing issues with your access code, please contact the W.W. Norton Help Desk for support.

How do I get my ebook pages to load?

If you are experiencing issues with loading you ebook, please follow the steps below.

  1. If your ebook page did not load, please use one of the navigational arrows to navigate to a new page in the ebook.
  2. Once that page has loaded, navigate back to the original page. The original page should now load.
  3. If the page did not load after navigating, please update the URL in your browser to include "?si=0" without quotation marks and hit Enter on your keyboard to reload the page. *a screenshot will be inserted here to show students where the extra characters should be included*
    • Please note, the character after the equal sign is a zero.
  4. If the ebook page still does not load, please log out of Norton Learning Tools and clear your browser history in your settings.
  5. If you have attempted all of these and your ebook is still not loading, please go to the W.W. Norton Help page to submit a support request.

What if I selected the wrong school when registering my account or access code?

Please go to the W.W. Norton Help page to submit a support request to update the school you registered with.

How do I purchase access after I’ve created an account?

If you created an account in the Login pop-out on the books.wwnorton.com website, please follow the steps below to purchase access to your product.

  1. Login to your account by clicking the account icon on the books.wwnorton.com website.
  2. Once you are logged in, click the Student menu in the top left.
  3. Click on Shop Textbooks.
  4. Click on College or High School.
  5. Select your book title's discipline from the list on the left side of the page or search for the product using the search bar next to the account icon.
  6. Find your book title in the list or select it from the generated options from your search.
  7. Scroll down and click View All Options. This will take you to the main Norton Learning Tools page.
  8. Click on Sign In, Register a Code or Purchase Access and input your email address and password from the account you created on books.wwnorton.com.
  9. Choose I want to view purchase options from the menu.
  10. Input your information in the empty fields and click Continue until you get to the Purchase Menu.
  11. Select the option you would like to purchase and complete your purchase.

How do I upgrade from trial access?

Students can sign up for trial access to our products for 21 days. After your trial access expires, you will receive a notification that you need to purchase access upon opening an activity or ebook. There are two ways to upgrade your access:

  1. Sign in to your Norton Learning Tools product page.
  2. Open the ebook or InQuizitive activity you plan to work on.
  3. A pop-up will appear that says, "Your trial access period has expired. Please purchase access or redeem a registration code to continue accessing the product."
  4. If you have a registration code that you purchased, enter it into the I have a registration code field.
  5. If you would like to purchase access, click on I want to view purchase options, and then Show Purchasing Options.
  6. Accept the Terms and Conditions, input your University information and click continue.
  7. Select what you would like to purchase access to.
    • Depending on your product, you will have several purchase options to choose from. Be sure to thoroughly read what is included in each option, so you have access to the products you need for the duration of your course.
  8. Enter your credit card information and click Review Your Order.
  9. Once you click Complete Your Purchase, you will have immediate access to the products you selected.

The other way to upgrade from trial access is:

  1. Log in to your Norton Learning Tools product page.
  2. Click on the Purchase Options tag in the top right beneath the account icon.
  3. Select what you would like to purchase access to.
    • Depending on your product, you will have several purchase options to choose from. Be sure to thoroughly read what is included in each option, so you have access to the products you need for the duration of your course.
  4. Enter your credit card information and click Review Your Order.
  5. Once you click Complete Your Purchase, you will have immediate access to the products you selected.

What if I purchased InQuizitive access but I can’t access the ebook?

If you purchased access to InQuizitive and cannot access the ebook, you will need to purchase access to the ebook. To update your purchase:

  1. Log in to your Norton Learning Tools page.
  2. Click on the Purchase Options tag in the top right beneath the account icon.
  3. Select the purchase upgrade for the ebook.
  4. Input your credit card information and confirm your purchase.
  5. You will have immediate access to the ebook.

Why isn't my ZAPS activity not calculating my final grade?

This happens when you have not answered all of the questions within the ZAPS activity. To be sure you've completed all questions, close out of the activity and re-open it. Starting with the activity introduction, click through each section of the activity and answer any questions that have not been answered. Once you've completed each question, ZAPS will calculate your final score.

Submit a Support Request

Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.